Apple has announced the commencement of a new battery replacement programs for some Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR. The announcement that was published on the company’s website states that the program covers 2018 iPhone models that are affected by charging issues.
According to the report, the affected Smart Battery Case may exhibit one or more of the following behaviors:
- Battery case will not charge or charges intermittently when plugged into power
- Battery case does not charge the iPhone or charges it intermittently
Apple noted that the affected Smart Battery Cases that were produced between January 2019 and October 2019 will get the replacement from the company or an Apple Authorized Service Provider free of charge.
How to get the Smart Battery Case replacement
As mentioned above, Apple gave two options you can take to get your Smart Battery Case replaced for eligible iPhones. See options below:
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
You can also contact Apple Support for direct assistance and clarification.
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