In the renewable energy industry, sales teams have to move quickly in order to get in touch with customers before the competition does. This means that they need the right tools. Tools like solar CRM solutions with an integrated sales dialer. This type of solution is used by many solar power companies on order to better manage their business and to ensure that their sales agents have the necessary solutions for the job.
Who Uses Solar CRM?
The global energy market is a very high profile industry, with billions of dollars-worth of transactions being done each day. Both domestic and industrial consumers need energy in order to power anything from toaster ovens to metal forges and conveyor belts. But getting into this industry isn’t easy. It takes a lot of determination and the right tools for the job. Luckily, many of the users worldwide are now turning towards reusable fuels, such as wind power and solar energy. And, by doing so, they need people to sell them the technology to produce and convert that reusable energy. This is where a lot of companies want to make their stand. This is where many of the new money is within the energy industry.
But the main task in any industry is getting ahold of the client. This can sometimes be tricky and require a skillful team of agents. These sales agents have to have the proper tools in order to get a hold of a client and convince him that he needs to do business with them. this is why so many companies nowadays use solar CRM’s solutions. These have been created by software developers that understood that the reusable energy market needs specialized tools in order to contact and engage their clients. A lot of research has gone into making these solutions and, and they have proven very efficient, if used by the right people.
What Are Solar CRM Solutions Used for?
Like in any business that uses a Customer Relationship Management solution, the people in the solar energy industry use a solar CRM solution in order to contact, engage and keep track of leads and customers. The CRM is designed to help each and every lead go from lead to client to closed contract. The solution has the necessary integrations that make it ideal for seeing a lead grow and follow its natural course, once engaged. But the solution does much more than just generate a random list of potential clients. The solar CRM was designed to contact and engage leads, and even match leads to the right sales agent.
But the CRM is so much more than an automated dialer and pairing machine. It helps collect information about the client and stores it in carefully organized files and folders, that can be easily accessed by anyone wanting to know anything. It also helps generate documents, such as contracts and supply orders, it helps sign them and it even helps when the time comes for the client to pay for the services. It really is a self-contained office that makes any sales agents’ life more easy and manageable.
A solar CRM can be used by the manager of the business as well. He can see, by only pushing a few buttons, which leads are most promising, which clients are worth contacting again in the future and even how much time has each agent spend engaging each lead. But even more than that, a manager can use the CRM solution to have a full 360° view of his supplies and manpower at any time, he can schedule work days, keep track of payments in and out going and have a general much improved idea about how his business is developing.
Is A Sales Dialer a Good Integration?
One of the first things anyone that is looking for a CRM solution should pay attention to is the dialer the solution comes integrated with. Although most of them have such a dialer installed, you can check out separate options as well in order to get a better image of what is on the market. Also, if you have your heart set on a certain dialer, you can ask the developers of the CRM solution if they can integrate it into your software. It might cost a bit more, but you will have a custom designed piece of software ready for your sales team to use.
Basically, a sales dialer is the most important piece in any CRM solution. It is what helps sales agents get in touch with potential leads and helps them by automatically dialing the numbers of said leads and connecting the ones that pick up. The dialer was developed in order to help agents cut back on the time they would need to dial every number and wait a certain number of rings before moving on to the next number, if the first one didn’t pick up or got disconnected. Basically, a sales dialer does all the work for the agent, leaving him to concentrate on how to engage the lead once he picks up.
How to Improve on the Sales Dialer?
The basics of the dialer haven’t changed that much over the years. Its main function is, as the name says, to dial phone numbers for sales agents. But with the evolution of the way business is done and that of technology, a lot of other features have been added. For instance, modern dialers can play pre-recorded messages for leads until an agent is available to talk to them. Also, a series of questions can be asked via the dialer once the lead picks up, helping the CRM software gather important information about the potential customer.
Improvements can be made on almost anything. Firstly, a sales agent or team have to test the solution. Then, they can give feedback on whether or not they liked how it worked. They can ask for almost anything from the developer. It can be something small, such as the length of the recorded message to be increased, or it can be something quite important, such as the interface to be made more user-friendly. Anything the agent needs can be adjusted in order to make his job easier and to improve the end product.