An internet connection for your business can be like water to a fish. Many businesses rely on the internet for even the most basic processes. Internet service providers can differ based upon the technology they use, speed, packages, and data caps. So, you should know what you are looking for. There are many things to consider when choosing the Right ISP. Technology should be the first thing you think about as it can affect all other factors. If you choose Spectrum bundle deals for cable internet, you may get a better price. If you choose fiber optic, you may have to pay a lot more. So, considering your needs and budget is vital for the Right ISP.
Types of ISP Connections
You have to consider different types of the Right ISP connections available for you. The speeds, availability, and cost can differ based on the technology they use. Broadband internet is an umbrella term that includes the following different types of technology:
- DSL (Digital Subscriber Line)
- Cable Internet
- Satellite Internet
- FiOS (Fiber Optic)
Researching about technology can help you in making an informed decision. If your business is a large entity, you may need a faster internet line. Therefore, satellite may not work for you. Although, if you are located in a remote area, satellite might be your only choice. Similarly, a cable internet connection can be great if you want a lower fee. It can be ideal for businesses who want a bundle for multiple services.
It can get overwhelming if you don’t have all the facts, though. Let’s talk about some of the things you should pay attention to before you make a decision.
What to Consider Before Choosing an ISP?
Knowing about the different broadband technologies is just the beginning. Now, you have to consider your needs and expectations from an ISP. Businesses have different requirements from households so you can’t just get the same connection without thinking. Here are some of the things business owners should consider:
1: Data Caps
Many internet service providers have data caps on their packages. If you are a primarily retail business, your data consumption may be low. Conversely, if your business is online, you need a higher data cap. So, considering data caps and negotiating them with your ISP can be very important.
The data consumption can also depend on the number of connected devices. Larger corporations usually have a number of employees. They all might be using laptops, computers, and smartphones that use more data. So, due consideration of the size of your company can help you determine your data cap.
2: Reputation
Vetting an ISP by reputation is a reliable way to choose the best option for you. If you are unsure about the local ISP, you can do some reputation research. One of the ways can be looking for online reviews on their website or social media. Third-party websites like Google or Yelp can also have more reliable reviews that you can trust.
You can also ask other business offices if they are using the same service. Testimonials from existing clients can help you understand the strengths and weaknesses of the ISP. Most services offer separate packages for business and residential connections. ISPs can offer a different Quality-of-service (QoS) depending upon the client’s needs. So, make sure you ask business clients about their experience.
3: Service Level Agreements (SLAs)
An SLA is a contractual agreement between a customer and an internet service provider. The SLA can be an important document and should clearly mention service metrics. If you have discussed downtimes, latency, packet loss, and response time, the SLA should mention it. All the service targets mentioned on the SLA are what the ISP has to provide. If they aren’t in writing, there are no guarantees of that service.
Not all service providers provide guaranteed service metrics, though. A lot of them can use obtuse language to avoid service-level agreements. This can be inconvenient for a business as they want quick fixes and minimum downtime. So, make sure that you research and carefully read the SLAs of all ISPs you consider.
4: Customer Support
Your association with an ISP doesn’t end after the installation. In an ideal world, you never have to connect with customer support because there are no issues. But this isn’t Utopia and there are chances of your service getting interrupted. In that case, the customer support services of your ISP can be vital. Knowing the level of after-sales support might be preparing for the worst, but that is what all good businessmen should do. You should not overlook response time, availability, and reliability of customer support.
